Publications

Art der Publikation: Beitrag in Sammelwerk

A Meta-Study on the Effects of Adopting and Using the ITIL Reference Framework on IS/IT Service Organizations: Implications for Service Design and Management beyond the IT Domain

Autor(en):
Drechsler, A.
Titel des Sammelbands:
Proceedings of the 19th Americas Conference on Information Systems
Ort(e):
Chicage, Illinois
Veröffentlichung:
2013
Link zum Volltext:
http://aisel.aisnet.org/amcis2013/ServiceSystems/GeneralPresentations/4/
Zitation:
Download BibTeX