Publications
Art der Publikation: Beitrag in Sammelwerk
A Meta-Study on the Effects of Adopting and Using the ITIL Reference Framework on IS/IT Service Organizations: Implications for Service Design and Management beyond the IT Domain
- Autor(en):
- Drechsler, A.
- Titel des Sammelbands:
- Proceedings of the 19th Americas Conference on Information Systems
- Ort(e):
- Chicage, Illinois
- Veröffentlichung:
- 2013
- Link zum Volltext:
- http://aisel.aisnet.org/amcis2013/ServiceSystems/GeneralPresentations/4/
- Zitation:
- Download BibTeX